Always available | Convenient to use

instant
technical
guidance

Pre-sales | Product onboarding | Support
Don't contact call centres or use search engines for technical guidance or help. Let your smartphone do the work.
Connect with thousands of helpars instantly, use live video to visualize your challenge.

our
vision

100

million

helps

worldwide

know

how

to disrupt the global technical help desk and call centre industry by instant and always available support structures?

helpar: directly connecting help seekers with helpars,
allowing companies to transform their community into help desks and technical support.

helpar makes the world's technical expertise and skills easily accessible. A great communication app allows a convenient use for everyone, translating problems into solutions instantly. A great opportunity to find customers and evangelists inside your community who want more then just buy your products. Why not promote them to helpars right now!

Start to

transform

your

community

now

Find customers who want more

then just buying products

and let them connect with other customers whenever there is demand

always
available

fluid

customer

relations

helpars worldwide
wait for

  • Pre-sales

    Products are ready to be sold and customers like to have instant and competent information

  • Onboarding

    Customers are ready to use products and like to get onboarded properly

  • Troubleshooting

    Products don’t behave as expected and customers need instant and convenient help

  • helpar boosts sales

    sales oriented helpars are ready to boost sales over live camera feeds

  • helpar connects products

    product onboarding increases satisfaction of customers and reduces returns

  • helpar cares for problems

    the highest rated helpars are instantly available to solve problems

always

instant

convenient

1bn

In 2022, 2.8 bn people will use their smartphone every day.
helpar aims to reach 1 bn of those smart phone users with its pre-sales, onboarding and support services.
Can you imagine the supporting power of such a community?

our
industries

hardware

apps

mobile

e-sports

Jürgen, Marketing Expert
Using the crowd's skills
to build decentralized
help desks
will disrupt the
support sector

This is how
technical guidance works
in the near future

A global rating system allows only the best helpars to serve help-seekers, building trust and expertise for most of the hardware devices on the market. Let those life hackers, brilliant kids and techies show their skills now.
The helpar algorithm pairs seekers with helpars for clear reasons like speaking the same language or living close to each other. Let our software do the whole work to find the best suitable helpars instantly available for your problem.

1

connect fast

tap the button

helpar is built for the users. tap the button to start your help mission and you are immediately ready to specify your problem.

2

discuss live

talk to helpars

a live video helps you to discuss potential solutions in the best possible way. just film the object and let helpars understand your situation.

3

explain easily

use your fingers

use our helpar marker language and start drawing to explain your problem on your phone in the fastest and easiest way. intuitively use your fingers.

4

reward honestly

use the wallet

use our hlp token or any other payment system to reward helpars for their efforts. claim tokens from your Original Equipment Manufacturer.

smart

hlp

Start to transform your community into decentralized help desks

Always on: We found a great way to transform customers into decentralized help and support units

Support structures are necessary to keep customers satisfied. Modern decentralized applications like helpar offer a great opportunity to utilize hidden skills of a global crowd. Saving overhead costs and providing a long tail of potential solutions are far more effective then inflexible call centre structures.

Existing help desks offer limited services

Only the "best selling problems" are evaluated, trained and finally answered by mostly unexperienced support agents

Service structures produce very high costs

Scalability and availability both come always along with a huge price tag and produce 90.7% indirect service costs

Corporations of all sizes use helpar instead

Instant and convenient access to the world's knowledge and skills, fostered by technology and rewarding hlp tokens
helpar's b2b target groups are corporations of all sizes that aim to transform their customers and communities into decentralized help desks, saving costs massively. The advantages are obvious: customers or users become supporters and helpars while connecting to the brand in an hitherto unexperienced depth.

Provide time
for engagement
when your customers
need it!

Deliver technical guidance exactly to the point of pain.
Let customers claim interaction time via helpar qr-codes available on products or on supporting websites.
Connect in pre-sales stages, onboarding activities after purchase, or technical support in case of problems.
Stay in control of your customer's touchpoints at any time.

1

2

Get your investment for pre-sales,
onboarding and support
reimbursed
with helpar's 3 stage
business model!

For their efforts helpars get rewarded by companies.
Those rewards can be refinanced by in-app ads (in “must-see” locations) and a marketplace,
in which helpars can use their rewards to buy the companies’ products.
Use this highly profitable system to build sustainable and cost-efficient customer relations.

our
superiority

crowd

always

beats

desk

Anders, Tech-investor
I invested in helpar, because I believe, this is the new way for
companies
to run their support

A huge opportunity
for corporations
all around the world

Experience a new way to handle your customers service and product onboarding requests. Built and maintained by decentralized technology and ready to disrupt service and support once and forever. Trust the global crowd.
Replace cumbersome help desks and call centres by flexible scalable decentralized highly committed units. Let your customers use instant help provided by the best helpars available. Paid for their provided solutions not for their presence.

save resources

replace helpdesks

calculate savings based on this fundamental new global approach and become more efficient instantly.

serve customers

rated expertise

let the best rated helpars talk with your customers to resolve their problems. globally. proven expertise included.

stay present

service on. 24/7

global helpar networks deliver a highly effective service and provide their expertise whenever it is needed. always.

sustain innovation

next level

innovation made easy. use helpar to be the an innovator in a service that will replace existing ones in near future.

now

Serving the purpose of connecting the global neighbourhood instantly

helpar smart functions - Technology that helps users to translate problems into solutions

helpar combines key technologies to enable people resolving problems with their technical devices. Instantly. Anonymously. Worldwide. Perfectly usable even for blind or deaf people, or users with low vision.

helpar marker language

hml

communicate problems and solutions via smartphone screen. use icons and draw with your fingers, a new era of communication has begun.

proof of service

pose

our consensus mechanism understands if real help was applied and enables payments.

global bidding process

gbp

alway finds the best price/benefit ratio for help seekers based on available experts all around the globe. 

value transfer system

pay

claim tokens from manufacturers  or watch ads to pay your helpars. easy and fast. fair and transparent.

data monetization share

dms

be in control of your data and participate on data sales. the new way of fair data use, gdpr compliant.

We keep you posted

Get the news: helpar on its way to disrupt help & support

helpar_h copy
When commitment meets vision

Our executive team

Chief Financial Officer

Magdalena Krasteva

Finance director with 11 years proven track record in all aspects of finance – corporate finance, budget, business planning and control. Profound experience in tax legislation, accounting management, IFRS, IAS. Issuing statutory and group financial reports. Background in regulations of financial intitutions, supervised by the National bank.
Knowledge in leading finance and accounting team, that generates solutions for successful business descisions.
Applying a deep background of Bulgarian tax legislation. Analyzing new business schemes from tax risk point of veiw and provide business with the most appropriate solution. Tax optimization consultancy.
Previous 5 years experience as tax inspector in biggest tax authority subdivision – “Sredetz”, Sofia. Revised and inspected a different range of companies in terms of correct applying CITA, VAT, Personal Income Tax.

• Experienced Financial Officer
• International tax advisor
• Expert in DTT application analysis

Head Online Marketing

Thomas Thaler

One of the leading European online marketing experts with nominations for marketeer of the year in Austria and the Austrian Marketing Award.

• Law Degree
• Technical Degree
• Tax advisor

Head Visualization Technology

Ivan Sakic

Great expertise in development of Augmented Reality core software. Team leader of agile software teams with track record.

Chief Ethics Officer

Karin Huber-Heim

Founder and CEO at ‘csr & communication’, an internationally operating consulting firm for Corporate Sustainability & Innovation, Stakeholder Relationship Management and Communication to reach the Global Goals.
Studied communication with a strong focus on psychology, academic education in CSR-Management, author and conference speaker. Enthusiastic about the great opportunities the SDGs provide for corporate innovation and embracing Circular Economy for sustainable business innovation.

Academic Programm Director at postgraduate masterprogram “Sustainability & Responsible Management” and lecturer of Business & Management Ethics, CSR and Stakeholder Communication at various universities of applied sciences.

• International Project Experience in Sustainability Strategy
• CSR Communication & Sustainability Reporting in international projects
• ISO 26000, AA1000SES
• Business- and Management Ethics
• Communication- and Media-psychology

Chief Technology Officer

Heinz Popovic | Co-founder

Serial entrepreneur for over 25 years, experienced developer of software and automation systems. Bitcoin miner and involvement in cryptocurrencies as well as developer of trading systems.

• Developing software for over 20 years
• Responsible for international ventures

Chief Marketing Officer

Gabriele Davies

Experienced Senior Marketing officer, over 15 years working for sectors like Telecommunications, financial services and international furniture retail. Serial entrepreneur, delivering marketing concepts for T-Mobile Austria, Deutsche Telekom, One Smart Star, Kika-Leiner or tipp3. Educated PR-consultant, mediator for individuals and companies and certified data protection expert (2018 TÜV-Austria), driving compliant GDPR solutions at national and international companies.

• 9 years head of BTL marketing & sponsoring
• Serial entrepreneurship in technological environments

Chief Strategy Officer

Teuta Oruci | Co-founder

Innovative thinker with strong decentralisation and blockchain interest and broad expertise in regulated financial markets with proven ability to quickly analyse key business drivers and develop strategies for business growth.

• Operating as CFO/Executive Director with 19 years in regulated financial markets covering investment banking, insurance and asset management
• Acting as trusted advisor to investors and boards, driving value-building entrepreneurial strategies
• Leading activities in international and UK domestic corporate finance, M&A, financial reporting, governance, risk management and restructuring
• Initiating transactions through innovation, critical thinking and connecting people
• Strong commercial acumen supported by deep analytical skills
• Building high potential teams and leading internationally diverse workforce
• Working in highly regulated businesses as an FSA approved person

Head Blockchain

Stefan Nastic

International experienced researcher, lecturer and developer of software solutions. Advisor to ICO projects in regard of blockchain technology and cloud computing.

• Postdoctoral researcher
• Serial entrepreneur in blockchain projects
• International AI projects

helpar_h copy
A strong foundation of our success

Our experienced advisors

Leading Corporate Brands

Gerald Reitmayr

Over more than 20 years, Gerald has enjoyed a fast paced career at Global #1 brands in the electronics industry. He has been a board member of regional headquarters and served as Vice President and Head of Sales Channels for Samsung Europe, reporting to the CEO of Samsung Europe.

In 2016, Gerald started his own business in IT services. Since then the company has grown to 40 staff and EUR 16m consolidated turnover generated mostly from consulting and services.

Gerald is on board of helpar due to his extensive knowledge of tech support and his vast network in the industry.

Tech-philosopher

Andreas Rockenbauer

Andreas is a serial entrepreneur who holds a Dipl.-Ing. degree (compareable to M.Sc.) as well as finishing his MA in philosophy, which makes him an ideal advisor for the philosophical and technological evaluation of helpar.

Decentralized Ledger Technologist

Michael Goeschka

Karl Michael Göschka holds a Dipl.-Ing. degree (compareable to M.Sc.) in electrical and control engineering, a Dipl.-Ing. (compareable to M.Sc.) degree in computer science; a Mag.rer.soc.oec (compareable to M.Soc.Ec.Sc.) degree in computer science management, and a doctoral degree in information systems (1999, “Architectures of Web Applications”) from the Vienna University of Technology, all with greatest honors. 07/1994 – 09/2000 he was with the Institute of Computer Technology at the Vienna University of Technology as a research and teaching assistant. During this period he also served as a consultant and headed research co-operations with Ericsson, Siemens, the Austrian Federal Railways, and Frequentis. 1996 – 2003 he assisted Prof. Eier with the supervision of ten Ph.D. students. Awards: 3rd prize at the International Mathematical Olympiade 1985; “GIT promotion award” of the ÖVE 1994 and 1999; “appreciation award” of the Ministry of Research and Transport 1998, dissertation award by the Austrian president 1999.

Corporate Relations

Thomas Weigelhofer

Focus: Accounting, Consulting and IT solutions, and dont forget dataprotection (GDPR)
Managing director of a subgroup of an international IT company; Commercial director of the largest private IT-Outsourcer in Austria and in the CEE-Region; Studies in business administration at the Vienna University of Economics and Business; Certified finance manager; publicly appointed accountant

Decentralized Identity Management

Bernhard Reiterer

Global Business Development and Strategic Sales Expert experienced in leveraging a company’s core strengths to identify and grow new business for world-class organizations.
Talented at quickly identifying and exploiting business opportunities and trends in consumer markets. Entrepreneurial mindset combined with a deep marketing, product development and product launch background. Passionate about building relationships with strong business partners in challenging environments.

ICO strategist

Juergen Hoebarth

Juergen started to get early involved with cryptocurrencies dating back to 2014. Today he is a crypto investor, advisor, and speaker who thinks ahead in terms of what will come next and how it affects our society and businesses. Having a profound and solid experience in the digital Startup ecosystem allows him to have an edge in understanding and being able to evaluate and rate upcoming ICOs. He also speaks and consults on the potential of newer cryptocurrencies such as EOS, IOTA, NEO, and Cardano as well as Bitcoin and Ethereum. Today he acts as well as advisors and tokenization consultant for ICOs and blockchain projects.

Token strategy

Gerhard Massenbauer

Gerhard’s professional career is focused on macro-economical studies, which he publishes since 1999, with a special skill in analyzing currency trends. Since late 2013 he publishes an english issue of his forex work, which he addresses to companies with FX exposure and asset managers. With his asset management company Censeo GmbH he manages currency risks for clients in the private and corporate sector.

Email:gerhard.massenbauer@censeo.at.

Community management

Lex Goetz | Co-founder

Over 14 Augmented Reality research- and development projects worldwide and 20+ years inside financial business (developing and working). Lex focuses on results-driven business leadership, excels in presentations and briefings in front of larger audiences.

International Sales

Volker Wainig

Having decades of experience in sales and business development, Volker focuses on exploring new market opportunities and coaching. Leading the sales force and developing the bespoke sales strategy is his core activity. He is a serial entrepreneur currently living in Vienna.

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