Increase customer conversion | Reduce costs

We reinvented the way how companies interact with current and potential customers.

5% of consumer electronics customers
possess proper expertise and feel the desire to help others
with technical challenges. We found a way to use that potential.
Business strategy needs to be built around collaboration and customer engagement, not traditional operational customer management.

Paul Greenberg

Author of CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers

Helpar_Demoscreen_C07

smart

help

There is no unified, instantly connective and cost-effective communication tool for companies in consumer electronics to satisfy customer issues at all potential touchpoints at any time. That's why we came up with helpar. Engage your own customers to help and use time tokens at any touchpoint to let them connect with other customers in need. The result: higher customer satisfaction, more effective support structures and faster conversion of prospective customers. What more can you aim for.
Engage customers in a collaborative engagement with a purpose in order to provide mutually beneficial value in a trusted & transparent business environment.

Pre-sales stages

helpar allows a new form of pre-sales activity, enabling companies to connect in early stages of a customer journey. Just place time tokens at sales points and encourage potential customers to get information via helpar app.

Product onboarding

helpar allows a convenient onboarding of technical products, empowering proper use and reducing returns on the way. Place time tokens on product covers to let customers connect with great explainers.

Product support

helpar powers a great product support, enabling companies to run always available contact points. Just place time tokens at mobile support websites and enable potential customers to get instant help.

our
approach

fluid
customer
relations

our

market

helpar meets a global market that is ready in terms of mobile technology, the customers need for convenience and the potential of available skills amongst the techies and brilliant kids out there. Look at some facts, why the world waits for helpar:

1bn

crowd_planet copy
  • fast

  • always

  • convenient

Our market research showed us, that people prefer interactive live channels. We meet that demand with intuitive communication tools like screen painting and especially designed icons, allowing streamlined exchange of problems and solutions.
In 2021, 3.8 bn people will use their smartphone every day.
helpar aims to reach 1 bn of those smart phone users with its pre-sales, onboarding and support services.
Can you imagine the supporting power of such a community? With helpar, companies will be in control of their complete customer journey by a single tool, reaching customers when they really need it.
Anders, Tech-investor
I invested in helpar, because I believe, this is the new way for
companies to run their customer relations.

helpar accelerates purchase decisions and and improves customer satisfaction

helpar enables fluid flexible touchpoint communication and reduces returns

helpar saves overhead costs in support structures, call centres and help desks

core

process

Our core app process guarantees the best possible help based on pairing algorithms, ratings and reviews and allows a great rewarding system for helpars.

Create and place time tokens at any touchpoint, place QR codes on products, displays, websites or ads. Pair help seekers with helpars
Establish and manage communication between customers and helpars using screen sharing, screen painting, live chat and voice
Initiate ratings and reviews of seekers and helpars to guarantee highest quality of help. Transfer time tokens to helpars wallets
Jürgen, Marketing Expert
Using the crowd's skills
via an easy-to-use app
to connect with customers any time at any pain point will disrupt the consumer electronics sector.
How can we help

our
superiority

crowd
always
beats
desk

first

step

Start to transform your community into decentralized help units. Support and service structures are necessary to keep customers satisfied. helpar's decentralized architecture offers a great opportunity to utilize hidden skills of a global crowd. Saving overhead costs and providing a long tail of potential solutions are far more effective than inflexible call centre structures or expensive sales promotion units.
helpar_hand_home3
helpar's b2b target groups are corporations of all sizes that aim to transform their customers and communities into decentralized help desks, saving costs massively.
The advantages are obvious: customers or users become supporters and helpars while connecting to the brand in a hitherto unexperienced depth.

Provide time
for engagement
when your customers
need it!

Deliver immersive guidance exactly to the point of pain. Let customers claim interaction time via helpar QR codes available on products or on supporting websites. Connect in pre-sales stages, onboarding activities after purchase, or technical support in case of problems. Stay in control of your customer's touch-points at any time.
Create QR codes and let customers claim time. Analyze, who is interested in your products.

1

2

Get your investment for pre-sales,
onboarding and support
reimbursed
with helpar's 3 stage
business model!

For their efforts, helpars get rewarded by companies. Those rewards can be refinanced by in-app ads (in “must-see” locations) and a marketplace, in which helpars can use their rewards to buy the companies’ products. Use this highly profitable system to build sustainable and cost-efficient customer relations.

our
industries

hardware
apps
mobile
e-sports

get the

news

We keep you posted. Follow us on our global expansion
helpar_h copy
When commitment meets vision

Our executive team

Chief Strategy Officer

Teuta Oruci | Co-founder

Innovative thinker with strong decentralisation and blockchain interest and broad expertise in regulated financial markets with proven ability to quickly analyse key business drivers and develop strategies for business growth.

• Operating as CFO/Executive Director with 19 years in regulated financial markets covering investment banking, insurance and asset management
• Acting as trusted advisor to investors and boards, driving value-building entrepreneurial strategies
• Leading activities in international and UK domestic corporate finance, M&A, financial reporting, governance, risk management and restructuring
• Initiating transactions through innovation, critical thinking and connecting people
• Strong commercial acumen supported by deep analytical skills
• Building high potential teams and leading internationally diverse workforce
• Working in highly regulated businesses as an FSA approved person

Chief Technology Officer

Heinz Popovic | Co-founder

Serial entrepreneur for over 25 years, experienced developer of software and automation systems. Bitcoin miner and involvement in cryptocurrencies as well as developer of trading systems.

• Developing software for over 20 years
• Responsible for international ventures

Chief Financial Officer

Magdalena Krasteva

Finance director with 11 years proven track record in all aspects of finance – corporate finance, budget, business planning and control. Profound experience in tax legislation, accounting management, IFRS, IAS. Issuing statutory and group financial reports. Background in regulations of financial intitutions, supervised by the National bank.
Knowledge in leading finance and accounting team, that generates solutions for successful business descisions.
Applying a deep background of Bulgarian tax legislation. Analyzing new business schemes from tax risk point of veiw and provide business with the most appropriate solution. Tax optimization consultancy.
Previous 5 years experience as tax inspector in biggest tax authority subdivision – “Sredetz”, Sofia. Revised and inspected a different range of companies in terms of correct applying CITA, VAT, Personal Income Tax.

• Experienced Financial Officer
• International tax advisor
• Expert in DTT application analysis

Chief Marketing Officer

Juergen Repolust

After finishing his Master degree for architecture, Juergen changed to marketing consulting business and developed countless successful concepts and campaigns for many leading companies in Austria as for clients in Germany and Switzerland, amongst them Red Bull, Disney, Sony Pictures, Warner Bros. and Korn Ferry. Masterpieces and contemporary Art are also one of his great passions, beside sport, healthy and sustainable nutrition and of course traveling and discovering the world with his family.

Head Blockchain

Stefan Nastic

International experienced researcher, lecturer and developer of software solutions. Advisor to ICO projects in regard of blockchain technology and cloud computing.

• Postdoctoral researcher
• Serial entrepreneur in blockchain projects
• International AI projects

Chief Ethics Officer

Karin Huber-Heim

Founder and CEO at ‘csr & communication’, an internationally operating consulting firm for Corporate Sustainability & Innovation, Stakeholder Relationship Management and Communication to reach the Global Goals.
Studied communication with a strong focus on psychology, academic education in CSR-Management, author and conference speaker. Enthusiastic about the great opportunities the SDGs provide for corporate innovation and embracing Circular Economy for sustainable business innovation.

Academic Programm Director at postgraduate masterprogram “Sustainability & Responsible Management” and lecturer of Business & Management Ethics, CSR and Stakeholder Communication at various universities of applied sciences.

• International Project Experience in Sustainability Strategy
• CSR Communication & Sustainability Reporting in international projects
• ISO 26000, AA1000SES
• Business- and Management Ethics
• Communication- and Media-psychology

Head Visualization Technology

Ivan Sakic

Great expertise in development of Augmented Reality core software. Team leader of agile software teams with track record.

Head Online Marketing

Thomas Thaler

One of the leading European online marketing experts with nominations for marketeer of the year in Austria and the Austrian Marketing Award.

• Law Degree
• Technical Degree
• Tax advisor

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A strong foundation of our success

Our experienced advisors

Leading Corporate Brands

Gerald Reitmayr

Over more than 20 years, Gerald has enjoyed a fast paced career at Global #1 brands in the electronics industry. He has been a board member of regional headquarters and served as Vice President and Head of Sales Channels for Samsung Europe, reporting to the CEO of Samsung Europe.

In 2016, Gerald started his own business in IT services. Since then the company has grown to 40 staff and EUR 16m consolidated turnover generated mostly from consulting and services.

Gerald is on board of helpar due to his extensive knowledge of tech support and his vast network in the industry.

Tech-philosopher

Andreas Rockenbauer

Andreas is a serial entrepreneur who holds a Dipl.-Ing. degree (compareable to M.Sc.) as well as finishing his MA in philosophy, which makes him an ideal advisor for the philosophical and technological evaluation of helpar.

Decentralized Ledger Technologist

Michael Goeschka

Karl Michael Göschka holds a Dipl.-Ing. degree (compareable to M.Sc.) in electrical and control engineering, a Dipl.-Ing. (compareable to M.Sc.) degree in computer science; a Mag.rer.soc.oec (compareable to M.Soc.Ec.Sc.) degree in computer science management, and a doctoral degree in information systems (1999, “Architectures of Web Applications”) from the Vienna University of Technology, all with greatest honors. 07/1994 – 09/2000 he was with the Institute of Computer Technology at the Vienna University of Technology as a research and teaching assistant. During this period he also served as a consultant and headed research co-operations with Ericsson, Siemens, the Austrian Federal Railways, and Frequentis. 1996 – 2003 he assisted Prof. Eier with the supervision of ten Ph.D. students. Awards: 3rd prize at the International Mathematical Olympiade 1985; “GIT promotion award” of the ÖVE 1994 and 1999; “appreciation award” of the Ministry of Research and Transport 1998, dissertation award by the Austrian president 1999.

Corporate Relations

Thomas Weigelhofer

Focus: Accounting, Consulting and IT solutions, and dont forget dataprotection (GDPR)
Managing director of a subgroup of an international IT company; Commercial director of the largest private IT-Outsourcer in Austria and in the CEE-Region; Studies in business administration at the Vienna University of Economics and Business; Certified finance manager; publicly appointed accountant

Decentralized Identity Management

Bernhard Reiterer

Global Business Development and Strategic Sales Expert experienced in leveraging a company’s core strengths to identify and grow new business for world-class organizations.
Talented at quickly identifying and exploiting business opportunities and trends in consumer markets. Entrepreneurial mindset combined with a deep marketing, product development and product launch background. Passionate about building relationships with strong business partners in challenging environments.

ICO strategist

Juergen Hoebarth

Juergen started to get early involved with cryptocurrencies dating back to 2014. Today he is a crypto investor, advisor, and speaker who thinks ahead in terms of what will come next and how it affects our society and businesses. Having a profound and solid experience in the digital Startup ecosystem allows him to have an edge in understanding and being able to evaluate and rate upcoming ICOs. He also speaks and consults on the potential of newer cryptocurrencies such as EOS, IOTA, NEO, and Cardano as well as Bitcoin and Ethereum. Today he acts as well as advisors and tokenization consultant for ICOs and blockchain projects.

Token strategy

Gerhard Massenbauer

Gerhard’s professional career is focused on macro-economical studies, which he publishes since 1999, with a special skill in analyzing currency trends. Since late 2013 he publishes an english issue of his forex work, which he addresses to companies with FX exposure and asset managers. With his asset management company Censeo GmbH he manages currency risks for clients in the private and corporate sector.

Email:gerhard.massenbauer@censeo.at.

Community management

Lex Goetz | Co-founder

Over 14 Augmented Reality research- and development projects worldwide and 20+ years inside financial business (developing and working). Lex focuses on results-driven business leadership, excels in presentations and briefings in front of larger audiences.

International Sales

Volker Wainig

Having decades of experience in sales and business development, Volker focuses on exploring new market opportunities and coaching. Leading the sales force and developing the bespoke sales strategy is his core activity. He is a serial entrepreneur currently living in Vienna.

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