first decentralized technical help applied
first successful applied technical help
- Posted by: lex
- Category: Blockchain, help, Media, support, technology, utility token
austria – sweden. helpar applies first technical decentralized help
When we set our goals for the MVP in June, we could not possibly think of such a fast progress. But thanks to our inspired team we successfully started to test our platform with one of our initial investors from Sweden. On November 7 the first decentralized technical help was successfully applied. During 15 minutes, all features of the helpar app were scrutinized and token were transferred. What a huge success and a milestone that has to be celebrated.
challenges ahead – utility wins over technology
After our first live exchange, some learnings have been made and now the dev team is back to the drawing board. We found out which features need to be improved and which ideas probably won’t work out in practise. Generally it must be said, that our project is not a study for Augmented Reality opportunities. In other words, we don’t strive to create nice videos of what current technologies might be able to achieve in the far future, we work on a stable, working product, that allows people to communicate and resolve technical issues right now. Recently we were confronted by some start-ups that try to show the impact of remote support, using unreliable technology and procedures. All those visions have their place in the support eco-system, but let’s not forget: it is all about real people with real problems, using existing technology. Thus helpar is not about becoming a scientific laboratory for case studies but instead works on a protocol/app that allows ordinary people to get connected and “ask the world” for support.
Stating that, helpar’s core developers are aware of rising frameworks, that will provide useful technology for our core decentralized service. New technology will always work in our favour, if it is ready to be introduced to the real people. Simply said, real utility and user experience wins over potential but undeveloped ideas. So, what are the challenges ahead to be focused on?
First and foremost, helpar concentrates now on even improving the UI and UX of our existing testing environment. Especially when it comes to the helpar marker language (HML), further tests are needed to find the core symbols to communicate problems/solutions. As helpars will use a desktop version while seekers will most probably use mobile devices, a proper sync will do the trick. The major challenge here is to use limited screen space to allow goal-oriented decentralized p2p communication. Additionally, HML must always be seen in relation to the ‘proof of service (pose)’ concept, which allows the evaluation of an ongoing ‘help’. Deep learning algorithms as ‘pose’ like to be fed by rich data, and helpar provides such data via oral and written chat combined with the use of HML.
getting ahead with international corporations
During the last weeks, interesting exchanges with international corporations took place. The goal was simple: find out helpar’s place inside the corporate world, disrupting existing help desk and call centre approaches. In particular, talking to former VPs of Samsung were real eye opener as it made clear, how helpar shall meet demands of such potential clients. A huge pain exists in current rise of so-called “non-fault-returns”, which offer no income but instead grief and loss. helpar will be the most useful available service that could offer an improved crowd-driven diagnosis tool, decreasing costs and improving customer satisfaction at the same time. “A real killer blow to existing approaches”, one could say. Indeed, a service like helpar, utilizing the crowd to diagnose and resolve problems before they get “non-fault-returns” would massively impact the cost/benefit calculation. ‘hlp’ tokens would further foster the incentivation of helpars, joining the network and scaling the service. Just imagine, how the rise of IoT will multiply both, problems and the need for decentralized p2p help. Great times ahead!