EOS and helpar

synchronizing the future of decentralized help desks

Which blockchain framework ultimately fits to helpar’s aim to change worldwide technical help?

Be spoilt for choice

When helpar materialized as an idea for the blockchain sphere, all kind of initial questions arose. Tokenizing a complete new sector is all but ordinary, therefore a proper strategy is paramount for success.

Although “blockchain agnostic” is a most often used term in white papers for “I don’t know which blockchain it will be, really”, helpar’s technical lead evaluated existing solutions thoroughly to make up its mind as soon as possible. Of course, helpar should work on any of the existing platforms, but its unique idea tied to the global potential soon made clear that the list of candidates shrank to just a few.

What were the main issues when choosing the proper platform for helpar’s decentralized tokenized help desk?

Scale, transaction costs and Ricardian contracts

When creating the business plan for helpar, it soon appeared to the team, that third-party transaction costs could kill the whole model, and then EOS was discussed for the first time. EOS’ “zero-transaction-cost” structure was a good starting point, but would it be up to the rest of requirements for establishing a world-wide new service with tremendous scale? Thus we looked at the potential for allowing the highest possible amount of transactions per seconds and found out, that EOS meets our expectations.

As helpar aims to connect people in the most helpful manner, resolving technical issues, one important argument spoke further for the EOS blockchain. Involved people should understand the contractual base for helps, executed in smart contracts, thus the implementation of Ricardian Contracts would be a step further in making our service most understandable from human (non-technical) point of view. This human-like behaviour of EOS, allowing easy-to-use password recoveries or enabling multi-sig environments delivered further arguments to start helpar inside the EOS environment.

Another example of feature sets demonstrates, that blockchain has become mature. People are used to have arbitration in unclear situations and EOS allows such intervention. This is especially helpful in helpar’s case, when helps needs to be evaluated by our “Proof Of Service” and can potentially lead to reversed transactions, or, more precisely, to reversed decisions whether help was applied or not.

Ok, but …

But wait a moment! Isn’t there the ongoing discussion about EOS’ consensus model “PoDS”, which seems a rather centralized then decentralized approach? I don’t want to dig too deep, but helpar is not all about decentralization but rather a well-thought mixture of both worlds, using centralization where it fits and decentralization where trust is paramount.

EOS is in fact in a state of flux, but which blockchain model isn’t, really! I think it is the philosophy and the underlying existing framework, which makes EOS incredibly compatible to helpar’s global service approach.

Features and the future

When we talk about helpar and its impact on a future society, we shall not forget to mention to main visions of the service.

The first approach targets a fundamental shift in our world of labour. Manual work will become less attractive and rewarded based on the ongoing digitization, but that’s exactly where helpar takes on. If our vision becomes true, a truly decentralized world will enable access to the existing problem-solving intelligence of our planet and will reward it. One could say, that helpar takes the gig economy to a complete new level, utilizing “pros” and “amateurs”, challenging for the best available solutions for us individuals.

Another crucial development in “decentralizing everything” is the ownership of data. EOS enables the creation of dapps, in which using individuals possess the ownership of their data, enabling helpar to become a major factor to monetarize “big data” for their users. What a vision that is! We are just years away for a new society, and helpar will become one of the most influential drivers of such global change.

Stay tuned for helpar.global, the first decentralized fully tokenized help desk for technical support.

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