It is time and helpar enters the market. Evolution or Revolution?

How new technologies like blockchain, AR, AI help to disrupt the service and support industry

Ask the world for help

With all the communication tools available in this world full of technology, there is still room to disrupt major service sectors. Today we’d like to present a use-case that seems much too simple at first sight to inherit the potential to disrupt a mighty service sector. However, the time has come to present an on/off chain approach in the field of technical help/support.

helpar – a decentralized tokenized help desk platform for technical hardware problems using a crowd-intelligence approach

So, what is it all about, that makes helpar a potential threat to existing help/support structures?

Helpar enables a multi-stakeholder environment to negotiate services, transfer, process and retrieve data, verify its integrity, use integrated technology and incentivize dedicated stakeholders for provided services. With other words, helpar enables people, looking for help with technical hardware problems, to connect with the crowd-intelligence of the world at any time using a live language translation and a supportive remote Augmented Reality engine.

Additionally, helpar encourages skilled people, so-called helpars, to offer and monetize their services via HLP tokens, improving the existing help-desk environment on the way by removing bottlenecks like help-desk agents, directing help-seekers to the best possible solution provider instantly on 24/7 base, and bridging the gap to rising communicational technologies like AR. helpar functions as a lighthouse project for the circular economy by prolonging product longevity (European Community, 2018).

On the underlying Decentralized Global Support Network Protocol (DGSNP) a special consensus mechanism for the transfer of rewarding tokens, the so-called “Proof-Of-Service”, utilizes an AI to decide on consensus when human negotiations about the provided service fail.

Helpar combines both worlds, decentral and central, to guarantee best performance in all relevant help-desk domains and improve on them.

Key criteria for blockchain ventures

Well, fine thoughts, but is it necessary to utilize a blockchain approach for building such a service? In such cases of uncertainty, some questions arise that could be well structured with the Oxford Blockchain Strategy Programme’s approach. Here are the main questions to be answered positively when planning an blockchain project.

1. Is there a predictable, repeatable process that lends itself well to automation?

Yes. he automated core process, help, consists of a well-structured work-flow, leading from defining the arisen problem further to choosing the helpar and the suitable communication framework further up to guiding the solution process and closing the deal with a transfer of tokens or engaging AI to do so.

2. Is there an ongoing or long-running transaction or process, rather than a process that only occurs once?

Yes. Proof-of-Service aims to feed an especially designed AI engine with data about voice analysis, text-sentiment analysis and use of provided technology, AR and language translation at the current moment, to improve its evaluation abilities, building an unique IP for the DGSNP.

3. Are there multiple stakeholders in this process or value chain?

Yes. helpar connects help-seekers with helpars, introduces oracles as mediators and nodes, engages trainers for onboarding processes, promoters for marketing and information purposes, and enables corporations to use helpar as a white label solution.

4. Is the role of reconciling disparate data usually played by one party or a limited number of parties?

Yes. The verification of token transfer or personal data monetization of stakeholders are initiated by stakeholders but validated by an AI or nodes. With other words, the first layer of trust is handled by centralized AI, while the second layer of trust is managed by a consensus built through nodes.

5. Is there an element of value transfer? Remember, value is not only monetary.

Yes. A successfully applied help initiates a value transfer in form of HLP utility-tokens, which can be changed into FIAT over crypto exchanges. Additionally, helpar transfers values in form of “smart data”, information about product- or service-failures, to white labelled corporations. Seeker make personal data accessible and monetarize it.

6. Is there value in an immutable record? Or is an immutable record a requirement?

Yes/No. Immutable help-records represent a value inside the helpar eco-system. However, personal data handling, monetization and current GDPR developments create the need for flexibility, especially when we consider the different jurisdictions and their rules- or principles-based interpretation of our environment. Therefore, not all data are considered immutable for all times.

Conclusion

So, what’s the conclusion? helpar is indeed an interesting idea, which inherits more than just being “another” blockchain project “to disrupt literally everything”. Its down to earth approach is just the beginning of a new wave of networks with clear purposes and structures. Times for unstructured communication has passed already, instant solutions to everyday problems are the future, thus transforming the few words ‘Why not ask the world’ to an answer rather to a question. The time is ready for helpar.

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